Privacy Policy

Who we are 

We are Vodafone IoT. We use Vodafone IoT UK Limited, and other Vodafone IoT Entities , members of the Vodafone Group, as the commercial sales arm to deliver global managed IoT connectivity business products and services. 

We will act as the Data Controller for a range of your personal data and will be supported by other organisations within the Vodafone Group.  

 You will find our contact details in the How to contact us section in this policy which you can use if you have any questions about this privacy policy, including how to update or access your personal information or to make a complaint. 

In this privacy policy: 

“Vodafone”, “we”, “us”, “our” means Vodafone IoT Entities;  

“Vodafone IoT Entities”, means the entities listed as Vodafone IoT companies in Vodafone Group website here, https://www.vodafone.com/content/index/investors/about_us/licensed-entities.html 

“third party” means someone who is not you, us or a Vodafone IoT Business Customer;  

“Vodafone IoT Business Customer” means the Vodafone IoT business customer which has entered into a Services Agreement with Vodafone or another member of the Vodafone Group for Vodafone IoT Products and Services; and 

 “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital. 

Our registered office is Vodafone House, The Connection Newbury, Berkshire RG14 2FN. We are registered in England under company number 2844851.  

How to contact us 

General Privacy Enquiries and Complaints 

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: or write to: 

Vodafone IoT  Legal & External Affairs –Data Privacy Office  Vodafone House  The Connection  Newbury  Berkshire   RG14 2FN UK 

Our Principles 

Vodafone is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.  

 We have set out our core Privacy Commitments in our . We aim to put these commitments at the heart of everything we do.  

Your rights  

Right to access personal data: you have the right to understand whether or not we are processing your personal data and when we are, you can request a copy of the personal data that Vodafone holds about you.  

Right to correct personal data: you have the right to request us to correct any inaccurate information we hold about you and (taking into account the purpose of data processing) you also have the right to provide additional information to ensure we hold complete information about you. 

Right to erasure: Vodafone strives to only process and retain your data for as long as we need to, however in certain circumstances you may have the right to ask us to erase any personal data we hold about you.  

Right to restrict processing: in some circumstances such as in the case of inaccurate data or unlawful processing you have the right to restrict the processing that we carry out with your personal data. 

Right to data portability: You have the right to be able to take with you data you provided to us in certain circumstances provided it shall not adversely affect the rights and freedoms of others. 

Right to object: you have the right, in certain circumstances, to object to Vodafone processing your personal information. 

To opt out of Marketing messages: At the point of collection, you will have been offered the opportunity to object to your personal information being used to contact you with promotional and marketing messages relating to our products and services that we think you might be interested in. If you do not object at the point of data collection, you may opt out of these communications at any time and you will also be given the opportunity to object every time we contact you for example in the email that we send you and you will be able to unsubscribe from our marketing and promotional communications. 

In some cases, you may receive marketing from Vodafone, even if you’re not a customer or never had contact with Vodafone. This is a result of third-party marketing lists which Vodafone may acquire from time to time. If you’ve registered to opt out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately. 

How to lodge a complaint: if you want to contact us about any of your rights or to complain about how we use your information, see the section in this privacy policy How to contact us.  We’ll do our best to help but if you’re still unhappy, you also have the right to complain to the relevant Data Protection Supervisory Authority, which for the UK would be the .  

For information on how to submit a request in relation to any of Your Rights go to How to contact us in this privacy policy.